Frequently Asked Questions
Everything you need to know about shopping at ILoveDooney
Are the products on ILoveDooney authentic?
Yes, we are an authorized retailer for Dooney & Bourke. All products sold on our site are 100% authentic and meet the high-quality standards of the brand.
What is your return policy for handbags and accessories?
We offer a 30-day return policy for unused items in their original packaging. Please note that a small restocking fee may apply to certain returns.
How long will it take for my order to ship?
Standard shipping typically takes 5-7 business days. Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
Do you offer a warranty on your products?
Most Dooney & Bourke products are covered by a one-year guarantee against craftsmanship defects. Please keep your packing slip as proof of purchase for warranty claims.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
Can I cancel or modify my order after it has been placed?
Because we strive to process orders as quickly as possible, we have a very limited window for changes. Please contact our customer service team immediately if you need to make an adjustment.